Introduction
At UKD OVERSEAS, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, please review our return and refund policy below. This policy outlines the terms and conditions under which returns and refunds are accepted.
2. Eligibility for Returns
2.1 Return Period You may request a return within 7 days from the date of delivery. After 7 days, we may not be able to process your return request.
2.2 Condition of Items To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that have been used, damaged, or altered will not be eligible for return.
2.3 Non-Returnable Items Certain items are non-returnable, including but not limited to:
- Personalized or customized products
- Items purchased on sale or clearance
- Opened or used products for hygiene reasons
3. How to Initiate a Return
3.1 Contact Us To initiate a return, please contact our customer service team at info@ukdoverseas.com or call us at +91-123-456-7890. Provide your order number, details of the item you wish to return, and the reason for the return.
3.2 Return Authorization Once your return request is approved, you will receive a Return Authorization Number and instructions for returning the item.
3.3 Shipping the Return Pack the item securely and include the Return Authorization Number. Ship the return to the address provided by our customer service team. Please note that you will be responsible for the shipping costs of the return unless the return is due to a defect or error on our part.
4. Refunds
4.1 Processing Time Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be reflected in your account.
4.2 Partial Refunds In some cases, we may issue a partial refund based on the condition of the returned item. For example, if an item is returned in a damaged or used condition, a partial refund may be issued.
5. Exchanges
Currently, we do not offer exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order for the desired item.
6. Defective or Incorrect Items
6.1 Reporting Issues If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. Provide details of the issue and include any relevant photos.
6.2 Resolution We will arrange for a replacement or a full refund, including return shipping costs, if the item is confirmed to be defective or incorrect.
7. Contact Us
If you have any questions or need assistance with returns and refunds, please contact our customer service team:
Email: info@ukdoverseas.com
Phone: +91-123-456-7890
Address:
UKD OVERSEAS
123 Herbal Avenue
Mumbai, Maharashtra, India 400001
8. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.
